All orders require 100% payment upfront to secure your date unless your order is placed more than 3 weeks in advance. For orders placed more than 3 weeks ahead, a 50% down payment is required to reserve your date, with the remaining balance due 2 weeks prior to your order date. Please note, your order is NOT confirmed until payment is received.

Tvents reserves the right to confirm or deny any order date if payment is delayed for any reason. Order dates are secured on a first-come, first-served basis, and payment is the only way to officially reserve your date.

If a specific payment submission date is missed, a first reminder will be sent. If ignored, a second and final reminder will follow. Failure to pay after the second reminder will result in order cancellation.

Once your order is finalized, no changes can be made. If a change is absolutely necessary (including delivery updates), a $40 convenience fee will be applied in addition to any other applicable fees related to the modification.

We understand that plans can change, and we strive to be as fair as possible with our refund policy. Please review the terms carefully before placing your order:

• Orders canceled 21 days (3 weeks) or more before the due date are eligible for a full refund minus a 10% cancellation fee.
• Orders canceled within 8 to 14 days (2 weeks) of the due date will receive a 10% refund of your total payment.
• Orders canceled within 7 days or less of the due date are not eligible for a refund.

All refunds will be processed using the same payment method used at the time of purchase.

We offer four methods for receiving your order: Pickup, Delivery, Meet-Ups, and Shipping.

Pickup is available at no additional cost. Once your order has been processed and confirmed, you will receive the exact pickup address. 

Delivery and meet-up options are available for an additional fee based on your location. Within a 30-mile radius of Douglasville, GA, delivery is charged at $0.80 per mile. Beyond 30 miles, an additional $1.20 per mile applies for every mile past the initial 30. Please note that delivery fees are subject to change based on fluctuating gas prices. The rates listed above are estimates and may vary at the time of your order.

Please ensure your order is picked up at the scheduled time. It is your responsibility to be present for pickup or delivery at the agreed date and time. If you are more than 30 minutes late without prior notice, a $25–$50 inconvenience fee will be charged for rescheduling and must be paid prior to pick up or delivery, no exceptions. Your order may not be the only one scheduled, so strict adherence to time slots is necessary to stay on schedule.

Shipping is available only on select items, with fees varying depending on size, weight, and destination. Shipping delays may occur due to carrier issues outside of our control. By choosing shipping, you acknowledge the potential for damage or reduced freshness during transit.

After placing your order, you will receive an invoice outlining your full order, including delivery or pickup method, any applicable fees, and important order disclosures. This invoice serves as your opportunity to review and confirm all details before payment. Payments can be made securely using Apple Pay, Google Pay, or credit/debit cards.

Please note that all sales are final. No refunds will be issued once your order has been fulfilled and received.

If you choose to pick up and transport your order yourself, Tvents is not liable for any damage after the order leaves our premises. Please ensure your vehicle is clean, spacious, and free of loose items that could damage your order during transport.

Tvents reserves the right to charge additional fees or cancel orders entirely with no refund for lateness or no-shows. Please notify Tvents at least 48 hours in advance if you cannot meet the agreed date or time. While new arrangements are not guaranteed, we will make every reasonable effort to accommodate. By submitting payment, you agree and acknowledge Tvents' policies and procedures listed above. You also agree not to dispute payments after receiving your order, or not receiving your order due to you missing order pick up or delivery. 

**Submitting an order is acknowledging and agreeing to Tvents LLC's above policies and procedures.